Aviation

Sydney Airport

Sydney Airport is Australia’s busiest airport and is one of Australia’s most important pieces of infrastructure. It is Australia’s premier international gateway and an essential part of the transport network, connecting to more than 90 destinations around the world. In 2018 the airport was used by more than 44 million passengers.

Sydney Airport’s vision is to deliver a world-class airport experience and foster the growth of organisation for the benefit of Sydney, NSW and Australia.

In 2017, Sydney Airport asked Newton Group to deliver business requirements and process analysis, process mapping services and change management services for their OH&S Safeguards program. Since that time, Newton Group has been proud to partner with Sydney Airport on the following projects:

Security CCTV policies and procedures - working with the security and technology teams to provide process analysis and mapping services
SAUP (Security Applications Upgrade) - a multi-phased program of work to replace end-of-life security systems being delivered by Chubb Security. This program aimed to provide an integrated suite of scalable, sustainable security systems and streamline business processes. Newton Group was sub-contracted to deliver requirements and process analysis, and end-to-end organisational change management services across the program.

Velocity Frequent Flyer

In 2000, the Virgin brand entered the Australian aviation market bringing competition in the leisure sector of the market. In May 2011, the CEO John Borghetti launched the new brand Virgin Australia which repositioned the company in the market to be Australia’s airline of choice.

Velocity Frequent Flyer is the award winning frequent flyer loyalty program of Virgin Australia, providing members with many ways to earn Velocity Points both at home and around the world.

The Newton Group is proud to have worked with Virgin Australia / Velocity Frequent Flyer on the following programs:

Project Phoenix – complete rebuild of CMS and website technology using Adobe technology
Global Wallet – deployment of new points redemption technology
Loyalty Management System (LMS) – complete rebuild of
Velocity’s CRM system
Energy Australia – launch of a new tier one points partnership with
Energy Australia
Business Continuity Planning – business resilience planning and process mapping using the ISO 22301-2012 standard

Qantas

The Qantas Group's main business is the transportation of customers using two complementary airline brands - Qantas and Jetstar. Qantas also operates subsidiary businesses ranging from Qantas Freight Enterprises to Qantas Loyalty.

Since the launch of Qantas Loyalty in 1987, over 11 million members have earned Points through hundreds of partners. Australia’s most successful loyalty program now stretches from Epicure (it’s wine club), to a health insurance program, Qantas Assure.

Newton Group has been involved in a number of projects for Qantas. Our team has leveraged their extensive experience in highly regulated industries (such as emergency services and financial services) to lead the business and process analysis effort for delivery of:

Qantas Cash travel card program
Qantas Assure insurance App in conjunction with BCG
Qantas Online Store and Qantas Golf program
Qantas iCargo (Qantas Freight Digital Transformation)

Clients

We have worked with some of the most trusted brands in Australia and South East Asia. We have the experience to deliver programs at scale across a range of industries and methodologies.

We are proud to have partnered with the following clients:

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